How can we help?

Orders are dispatched within 1–3 business days and you'll get a confirmation email. See delivery windows on our Shipping & Delivery Policy, or email us with your order reference.

Ceramic and glass are fragile. Send a photo within 7 days and we'll replace or refund it, usually without needing the broken piece back.

Most unused pieces can be returned within 30 days (60 for members). Email us first and we'll confirm the return address. For hygiene, items used with food or drink can't be returned.

No. Teanook is teaware only — pots, cups, tiers and linen. We never sell or ship food, tea leaves, coffee, drinks or tobacco. Tea tins and jam dishes are sold empty.

Teapots and cups hold boiling water and get hot — handle with care and keep hot-water pieces away from unsupervised children. A quilted tea cosy is a warmer for the pot, not a heat glove.

Membership is managed through the Stripe customer portal. Cancel any time; the current paid period stays active. A quarterly piece already dispatched isn't refundable.

Each product page lists dishwasher and microwave suitability and care notes. Cast-iron-style and gold-line pieces should not be microwaved; wood and bamboo are hand-wash and occasionally re-oiled.