Returns Policy

You can return most items within 30 days of delivery, extended to 60 days for active Teanook Club members. Items must be unused, in resaleable condition and in their original packaging where possible.

Email support@marseldelights.shop with your order reference and the pieces you'd like to return. We'll confirm the return address and next steps. Please do not send items back before contacting us.

Ceramic and glass are fragile. If a piece arrives broken or faulty, contact us within 7 days with a photo — we will replace it or refund it and you usually won't need to return the broken piece.

• For hygiene, any vessel that has been used with or been in contact with food or drink.
• Household descaler once opened, for safety reasons.
• Paper goods (doilies and liners) once opened.
• Items returned outside the return window or not in resaleable condition.

This does not affect your statutory rights where an item is faulty or not as described.

Unless an item is faulty or damaged, return shipping is arranged and paid by you. We recommend a tracked service, as we can only process a return once it reaches us safely.

Want a different colourway or piece? Start a return for the original and place a new order, or email us and we'll help arrange an exchange where stock allows.

Approved returns are refunded under our Refund Policy.