Refund Policy

We issue a refund when:

• you return an eligible item under our Returns Policy;
• an item arrives damaged or faulty and you choose a refund rather than a replacement;
• an order cannot be delivered and is returned to us; or
• we cancel an order we are unable to fulfil.

Refunds are made through Stripe to the original payment method. We do not see or store your full card number. Once approved, refunds are typically issued within 5–10 business days, though your bank may take longer to show it.

• Household descaler once opened, for safety reasons.
• For hygiene, vessels that have been used with or in contact with food or drink.
• Opened paper goods.
• Return shipping costs, unless the item was faulty or damaged.

Your statutory rights for faulty or misdescribed goods are unaffected.

Teanook Club is billed in advance. If you cancel, your membership stays active until the end of the current paid period and is not pro-rated. Where your tier includes a seasonal physical shipment, any piece already dispatched is not refundable. Manage or cancel through the Stripe customer portal.

Email support@marseldelights.shop with your order reference. We'll confirm eligibility and process it promptly.