Teanook

Policy

Shipping & Delivery Policy

Last updated 2026-07-20

Teanook ships teaware worldwide from the United Kingdom. This policy explains processing times, delivery estimates, fees, fragile packaging and customs.

Teaware only. Teanook sells teaware, serve-ware and tea-table linen. We do not sell or ship any food, tea leaves, coffee, drinks, sweets or tobacco. Tea tins, sugar pots and jam dishes are sold empty.
Hot water safety. Teapots and cups hold boiling water and get hot — hold and set them down with care. Children should not use hot-water pieces without an adult. A quilted tea cosy is a warmer for the pot, not a heat glove.
At a glance
  • Free worldwide shipping over $65; a flat $9 applies below that.
  • Orders are dispatched within 1–3 business days.
  • Fragile ceramic and glass are packed with reinforcement; transit breakage is replaced.
  • Cross-border duties or taxes, if any, may be payable by the recipient.

1. Where we ship

We ship worldwide from the United Kingdom to the destinations available at checkout. All prices are in USD.

2. Processing time

Orders are usually packed and dispatched within 1–3 business days. During busy seasons this may extend slightly; we will keep you informed by email.

3. Delivery estimates

Typical delivery windows after dispatch are approximately 3–7 business days within the UK and Europe, and 7–20 business days for the rest of the world, depending on the destination and the carrier. Estimates are not guarantees.

4. Shipping fees

Shipping is free worldwide on orders over $65. Below that a flat fee of $9 applies, shown at checkout before payment.

5. Fragile packaging and transit breakage

Teapots, cups, saucers and other ceramic or glass pieces are fragile. We pack them with reinforced, cushioned packaging. If a piece arrives damaged, contact us within 7 days with a photo and we will replace it or refund it — see our Returns and Refund policies.

6. Customs, duties and taxes

For international orders, any import duties or taxes are set by the destination country and may be payable by the recipient on delivery. These charges are outside our control and are not included in the item or shipping price.

7. Address accuracy and undeliverable parcels

Please check your delivery address at checkout. If a parcel is returned as undeliverable due to an incorrect address, we will contact you to arrange redelivery, which may incur an additional shipping fee.

8. Contact

Questions about a delivery? Email support@marseldelights.shop or call +44 7597454588.

Contact

MARSEL DELIGHTS UK LTD

151 West Green Road, London, England, N15 5EA, United Kingdom

support@marseldelights.shop · +44 7597454588

Governing law: England and Wales.

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